Privacy Policy

Information We Collect

When you request an estimate, schedule service, or contact Nice & Cool Heating & Air, we may collect the following information:

• Full name
• Phone number
• Email address
• Property address
• Details about your HVAC needs or property type

How We Use Your Information

We use the information you provide solely to:

• Provide HVAC services, installations, repairs, and maintenance
• Follow up on your inquiries and provide estimates
• Schedule appointments and send appointment reminders
• Process rebate applications (such as LADWP heat pump rebates) on your behalf
• Communicate about your project and answer your questions

Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information when necessary to:

• Process financing applications (with your consent)
• Submit rebate paperwork to utility programs like LADWP
• Comply with legal obligations or court orders

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. Access to customer data is limited to employees and contractors who need it to perform their jobs.

Your Choices

You may request to update or delete your personal information at any time by contacting us. If you receive marketing communications from us, you can opt out by following the unsubscribe instructions included in those messages.

Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.